7 Effective Chatbot Use Cases That Work for Business Goals - salasgrandise

Artificial intelligence service or AI is touted as one of the most revolutionist technologies of the on-going times. A spin-off of AI, chatbots are getting more and more popular among businesses. Organizations are deploying sophisticated Artificial intelligence algorithms to build advanced chatbots in areas of customer support, gross sales, marketing, and home process mechanization.

Chatbot services are helping businesses motor customer engagement, streamline key processes and bolster productivity. In fact, in 2016, confidential to 80% of the businesses claimed they planned to have some kinda chatbot automation by 2020. In this article, we will hash out how chatbots are being incorporated into the various facets of business operations.

Programming Appointments

Chatbot services are increasingly used for scheduling appointments for personal services. Masses can book appointments with doctors, fitness instructors, beauticians, assemblage consultants and other service providers victimization virtual assistants.

Traditionally, these tasks were carried out by weak assistants. Piece appointment scheduling isn't a tortuous task, still there's room for human error. AI chatbots can embody embedded with scheduling capabilities to make the process faster and minimize the room for erroneous belief.

These chatbots also collect the requirement contact information from the user and pass IT connected to the correct person. All this shortens the leave generation cycle considerably.

Placing Orders

Chatbots are being used in the food and retail industry to place orders online. Chatbots gather the necessary information from the customer and recommend products that fulfill his requirements in the best possible manner. They too provide period of time support past respondent all the queries the substance abuser may have during this buying journeying.

For exemplify, Pizza Hovel deployed a chatbot that allows users to put on orders for pizza and former products from their Chitter and Facebook accounts. Users can reorder saved operating theater older orders and also access information on Pizza Hut's latest promotions. Likewise, Wetback Bell's TacoBot allows you to target an order through the instant messaging table service, Drop-off.

Money Transmit

Traditionally, money transfer to a person or foundation required you to call a coin bank operating theater a broker. Though the process has been made simpler through online transfers, the chore can be ready-made placid easier by deploying chatbot services. When the customer makes an inquiry about money carry-over, the bot guides the person through the money transfer process. This facilitates a smooth and fast transfer of money.

For instance, BBVA, one of the largest banks in Spain, now allows its customers to transfer money online through its bots on instant messaging services so much atomic number 3 Facebook Messenger and Telegram. With such a facility in place, customers don't deman to use BBVA's motorized banking application.

Word

With so umpteen news portals available today, browse through multiple websites dismiss indeed be time-intense. Chatbots nates facilitate the news reading process by offering curated news and headlines decently in your messenger app.

For example, CNN developed a chatbot on the messaging Robert William Service Kik. Users can choose to translate top stories or get news articles by issue. Ended a full point of time, the chatbot learns to deliver stories to users supported upon their interests.

NBC launched its chatbot on Facebook Messenger shortly before the US presidential elections of 2016. The bot not lonesome allowed users to read breakage news merely also provided them with made-to-order results depending along their preferences. The chatbot helped NBC study what kind of news was more popular among users, allowing the meshwork to refine its message depending upon user choice.

Medical Diagnosis

Chatbot services are being used by healthcare organizations to diagnose diseases quicker and more accurately. Equipped with robust machine learning algorithms, these chatbots offer exact responses to drug user queries and draw upon a Brobdingnagian come of medical knowledge and research papers to build and enhance their expertness.

Important examples in this regard are Medwhat and HealthTap.

Medwhat is a virtual assistant that answers checkup and health questions for both consumers and doctors. The bot crunches recent information about medicine every unshared day. Over time, it as wel learns user medical history-all this allows it to become more intelligent with time.

HealthTap has well-stacked a chatbot along Facebook Courier that allows users to find out what they may be suffering from you bet to treat it. Users can also access responses to questions that are similar to their ain. The bot allows users to submit questions and lets them admittance the companionship's repository of knowledge.

Recruitment

Enlisting is a long and often cumbersome tax that can be well managed with the help of a chatbot. The HR chatbot Mya, for illustration, chats with applicants crossways different channels-Facebook, SMS, Skype, email-and aggregates completely the data to quality suitable applicants for subsequent rounds.

It even provides recruiters with entropy related to experience, recent body process, and other prosody of the candidates. It also administers assessments, offers updates on application progress, sends alerts to the candidates, and answers questions incidental the company.

Xor is another object lesson of an intelligent recruitment bot that interacts with candidates, guides them finished the recruitment process and screens the right candidates for further rounds.

Shopping Assistance

Chatbots have go immensely popular among retail and e-Commerce players who are using them for helping users shop the best workable products. eBay Shopbot from the retailer giant eBay is a personal shopping assistant that helps customers come across new products, whether they are looking for something specific or just browsing for ideas. The bot also helps customers find untried offers. Users can use text, voice OR effigy to let the bot know what they are superficial for and the bot will advocate products accordingly.

Multinational clothing brand H&M has also launched a bot along messaging app Kik that helps users shop the right products after asking few questions. Users can also share the product page with other Kik users.

These are only any of the interesting usance cases of chatbots that help businesses boost customer booking, streamline operations and reenforce RoI. Are you aware of any such applications of chatbots? Welcome to divvy up in the comment section at a lower place.

About the author: it's a guest article by Sophia Johnson, a dynamic technophile, writing on all aspects of the subject world, with wide and deep have of cover all matters related to Engineering, App Development, Cloud, software ontogenesis outsourcing, SEO outsourcing, Big Data, AI, and Digital Marketing.

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